You are viewing our site as an Agent, Switch Your View:

Agent | Broker     Reset Filters to Default
New for Homesnap Concierge: Get Live Calls with Google Local Services Ads
When we launched Homesnap Concierge, our fully managed advertising and lead qualification service, our goal was simple: Deliver agents better leads at a lower cost than third-party advertising platforms like Zillow Premier Agent and realtor.com. So far, we believe we've made good on that promise. Concierge agents have generated nearly 400,000 high-intent homebuyer and seller leads to date and have saved hundreds of thousands of dollars on the promotion of their listings and business. Now, we're excited to announce we've made our industry-leading platform even better. Starting today, Concierge is one of the only services that lets real estate agents incorporate Google Local Services (GLS) Ads into their marketing campaigns. What is a Google Local Services Ad? A brand-new advertising product from Google, GLS Ads seamlessly facilitate contact from homebuyers and sellers to real estate agents in their market. They're prioritized at the top of the Google search page, above traditional paid search advertisements, and enable prospects to live call an agent directly from their desktop or mobile device. There's no friction, form fills, or needless clicks. Best of all, you'll only ever pay for quality leads. The Concierge team ensures that every call you receive from a GLS Ad originates from an interested buyer and seller. Should you receive a non-high-intent call, we'll work with Google on your behalf so you're not wasting a dime of your hard-earned money. With Concierge, you're guaranteed an advertising platform fully optimized to get you maximum ROI on your marketing spend. But that's not the only advantage of Concierge. Do-it-yourself GLS Ads require verification of your real estate business via snail mail – a process that can take weeks. However, as an exclusive Google launch partner, Homesnap will verify your business and help you receive a “Google Screened” badge, which engenders trust with prospects and helps you rank higher. You'll get your ads live sooner, and, most importantly, you'll gain an edge on your competition, as you'll be among the first verified agents in your market to go live. Pro Tip: Make sure you answer GLS calls. Google measures agent call responsiveness (calculated by the number of connected calls/total calls), which factors into your ranking position. The more you pick up, the higher your likelihood of being seen first. Still the same great Concierge benefits GLS Ads are an addition to our Concierge platform—not a replacement for any of its great features. Concierge remains the gold standard in white-glove treatment. Homesnap's experienced Concierge marketing team will continue to take a hands-on approach to optimizing and running agent advertising campaigns for an unlimited number of listings on major networks like Google, Facebook, and Instagram. We'll target the most-likely-to-transact leads on these platforms with hyper-targeted and personalized ads and qualify them for you. Then, we'll send you the qualified, hot leads right away, and continue to nurture the rest until they are ready to convert. You'll have full transparency into this process. We'll update you with key metrics daily — where advertisements are appearing, number of leads processed, lead contact information, qualification details, all leads acquired, and more — so you can follow your campaigns every step of the way. And you'll receive a dedicated account manager, whom you can contact at any time with questions or to make changes to your campaigns. The only difference? Now, with GLS Ads, it's even easier to get more high-quality leads for less. How's that for a promise? Talk to a team member to add Google Local Services Ads to your subscription today: [email protected] Not yet a subscriber? Schedule an introductory meeting with a Concierge team member. To view the original post, visit the Homesnap blog.
MORE >
Bright MLS Connects Distributed Workforce and Enhances Customer Experience with RingCentral Cloud Communications and Contact Center Solutions
BELMONT, Calif.--RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Bright MLS, one of the nation's largest real estate multiple listing services (MLS), has selected RingCentral's unified solutions across voice, video, online meetings, and contact center to boost workforce productivity and enhance the customer experience. Serving approximately 85,000 real estate professionals who in turn serve over 20 million consumers, Bright MLS is a combination of two leading multiple listing services, MRIS and TREND, along with a number of other similar organizations in the Mid-Atlantic region. With the formation of the new entity and the offering of more listings across a broader geographic area, Bright MLS needed to standardize its new IT environment to better connect its distributed workforce and contact centers across the Mid-Atlantic. Previously, Bright MLS had legacy on-premises systems, which primarily supported voice-only communications and were difficult to support a distributed workforce. By standardizing on RingCentral's cloud communications platform, Bright MLS uses RingCentral Office® to connect its workforce across distributed locations and enable communication across different modes. In addition, Bright MLS also uses RingCentral Contact Center™ to better support customer engagement. "Our real estate professionals conduct $100 million worth of transactions each hour," said Garry Marsoubian, Senior Vice President of IT and Project Delivery at Bright MLS. "With RingCentral, we're able to enhance the customer experience while saving costs, making it a business decision that translates to tangible value across our organization. RingCentral has addressed the confidentiality, integrity, and availability questions that all IT leaders must ask when considering cloud services and solutions." The other key aspect of RingCentral that convinced Bright MLS it was the right solution was the availability of a robust call center solution, RingCentral Contact Center. Vernon Jones, Vice President of Customer Support explains: "Every minute that our customers are on the phone with a support representative is a minute that they aren't initiating or closing deals. Our call centers have to be available to their fullest extent, and the support reps need tools to answer questions quickly. RingCentral Contact Center makes that happen." Key benefits of RingCentral for Bright MLS include: Enhanced mobility: Real estate agents can work remotely while staying engaged with customers and peers through web and video meetings with RingCentral Meetings™. Robust contact center solution: RingCentral Contact Center empowers customer support center managers with the visibility and reporting tools they need to ensure that everyone is working optimally. Open platform: Integration with Salesforce CRM allows support agents to handle calls from directly within Salesforce, ensuring an extra measure of efficiency to answer questions quickly. Security: Meets the Bright MLS vetting process for confidentiality, integrity, availability; and follows the same model Bright MLS has architected—multiple data centers with highly redundant circuits. "Standardized on a single cloud communications solution, Bright MLS is an example of the harmony that can be achieved in an organization with multiple locations and a distributed workforce," said Ryan Azus, EVP of Global Sales and Services at RingCentral. "We look forward to further supporting their needs in the future as their business evolves." For additional information, click here. About Bright MLS The Bright MLS real estate service area spans 40,000 square miles throughout the Mid-Atlantic region, including Delaware; Maryland; Washington, D.C.; and parts of New Jersey, Pennsylvania, Virginia, and West Virginia. As a leading Multiple Listing Service (MLS), Bright serves approximately 85,000 real estate professionals who in turn serve over 20 million consumers. About RingCentral RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today's mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
MORE >
Chime Acquires GeographicFarming to Keep Real Estate Professionals on the Cutting Edge
MORE >
Homes.com Debuts Instant Response Technology for Real Estate Pros
  NORFOLK, VA (NOVEMBER 01, 2016) - Working to solve the need for real estate agents to rapidly respond to consumer inquires, Homes.com®, a top consumer real estate resource and leading provider of marketing solutions for real estate professionals, unveiled today its proprietary, Instant Response Technology (IRT), featuring its new Lead Concierge service and a powerful new app, TalkNow. "Time may be the most precious commodity we have," says Homes.com President David Mele. "With a real estate market where inventory is tight, responding faster to consumers can be an essential competitive edge for real estate agents, and a definite win for consumer engagement." Statistically, studies show slow agent response time is a pervasive industry problem. An insidesales.com Lead Response Study notes that leads contacted within the first five minutes are 100 times more likely to close. Research from the California Association of REALTORS® (CAR) reveals that a majority of home buyers view "responsiveness" as the most important quality in selecting an agent – more important than characteristics including "trustworthiness" and "knowledgeability." Moreover, a study by WAV Group documents nearly half (48 percent) of buyer inquiries to agents were never responded to and the average response time was 917 minutes (or 15.29 hours). With responsiveness being a leading differentiator for consumers, Mele says real estate professionals must find a way to improve response time, or risk losing more consumers to competitors. To solve the real estate industry's need for speed, Homes.com is delivering its IRT toolset—comprised of Lead Concierge and TalkNow—to enable real estate professionals to respond faster and close more leads. Lead Concierge: On-Demand Call Center Homes.com's Lead Concierge service empowers brokers and agents to work smarter, not harder, by providing a personalized call center service that takes the first consumer inquiries. When an agent or broker cannot be reached for a qualified lead transfer, Lead Concierge service provides immediate consumer engagement until an agent or broker follows up directly. "In effect, we're providing real estate agents and brokers with a personal assistant to help them never miss a call," says Mele. "No one can always be available: if they're actively engaged with a client, they can't stop to answer a call or respond to a text. Homes.com Lead Concierge will perform that service for them, and more importantly, will help qualify and prioritize leads." Well-trained Lead Concierge Assistants automatically handle incoming calls and emails on behalf of the agent or broker. The Lead Concierge asks a series of qualifying questions, including, "Are you currently working with an agent?," "What is the time period for your home purchase?," "Has a budget been determined?," and "Have you been pre-qualified for a mortgage?" Mele explains that leads are considered "disqualified," for example, if a caller is currently working with another agent, or is looking to rent rather than buy. "Hot leads," or qualifying leads, are immediately transferred to the agent or broker. Other leads are sent to the agent's dashboard for follow-up at their convenience. TalkNow: Connecting in Real Time Homes.com takes IRT to the next level with its launch of Homes.com' TalkNow, an app instantly connecting consumers searching for properties online with a real estate professional. "TalkNow is like Uber for a real estate agent," says Mele. "Agents let us know when they're available to take inquiries—they can show consumers 'I'm available now,' and TalkNow will connect them to someone who needs help on specific properties instantly. These may be the hottest leads an agent can get." When a home buyer is interested in a property on Homes.com, by simply clicking on the TalkNow button on the website, an alert is delivered immediately to a local agent. TalkNow then matches the consumer with an available agent in the coverage area for that listing. If the agent chooses to accept the inquiry, TalkNow delivers to the agent links to text or call the prospect immediately. Instant Response Solution To measure how vital response time is to consumers, Homes.com recently polled home buyers about their need for instant response: 22 percent expect to receive an immediate response when they submit an online form, and over 50 percent expect a response in less than one hour. 52 percent expect response time to be faster during business hours, when agents and brokers are busiest. 56 percent report that initial response time is a consideration when selecting an agent to represent them in their next real estate transaction. Homes.com's Instant Response Technology, both Lead Concierge and TalkNow, helps agents win more deals by providing consumers what they want: "immediate responses," Mele says. "Millennials are the vast majority of first-time buyers and to them, faster equals better and faster also means now. Agents also know that the first one to respond often gets the listing or the sale, no matter what the age bracket. With both Lead Concierge and TalkNow, Homes.com delivers instant connections to help agents and brokers to the hottest leads," he adds. "Homes.com is more than just a portal," Mele explains. "We're expanding our digital marketing offerings for agents and brokers to help them remain more competitive." Homes.com requires no minimum spend to take advantage of Lead Concierge. Homes.com TalkNow is currently available in Orlando, Nashville and Dallas/Fort Worth with nationwide coverage expected in the next 6 months. For more information on Homes.com Lead Concierge, view here and Homes.com TalkNow, view here or call 866-774-2947. About Homes.com Homes.com is a top real estate search destination, visited by more than 14 million consumers each month. Homes.com leverages search visibility to connect this in-market audience with real estate professionals in their local areas of interest. Homes.com offers the following real estate marketing and media services: brand advertising, property listing exposure and syndication, search engine marketing and instant response lead generation to help real estate agents and other real estate related partners succeed online. For more information, visit http://www.Homes.com.
MORE >
Smartguy800 Announces Integration with Top Producer® to Streamline Telephonic Lead Generation and Management Functionality
MORE >
Smartguy800 Announces Integration with Wise Agent Adds Enhanced CRM and Transaction Functionality for Real Estate Professionals
LOS ANGELES - Aug. 30, 2015 -- SmartGuy800.com, a leading lead capture and virtual phone system for business professionals today announced that it has integrated with Wise Agent, a popular transaction and contact management system used by Realtors. "I think real estate agents will find a lot of value in the synergy we have created with Wise Agent", states Jordan Wexler, CEO of SmartGuy800.com. "It will streamline their lead process and increase their productivity from lead generation to close." The latest integration by SmartGuy800 allows real estate agents who advertise their lead capturing 800 numbers on property signs, flyers, newspaper/magazine ads, websites and real estate listing services to have the caller details (including listing address called, marketing source that triggered the call, and caller's phone number) instantly populate the Wise Agent CRM member's back office. "We are excited to integrate SmartGuy800's lead generation technology, states Brandon Wise, CEO of Wise Agent. Brandon continues, "Their ability to generate more calls using their proprietary 800 number technology is a great addition to our contact and transaction management solutions." About SmartGuy800 SmartGuy800 is a leading cloud-based virtual phone system with integrated lead generation and tracking capabilities. For over 20 years, this technology has helped thousands or small business professionals nationwide generate more calls, track the cost-effectiveness of their advertising and never lose a lead again. (Check out our video). SmartGuy800 is a collaboration of SmartGuy.com, one of the largest exclusive business networks in the USA, and Information Now, Inc., a leader in interactive voice response solutions. About Wise Agent Wise Agent is an online Customer Relationship Management CRM system designed for Realtors. Features include Contact Management, Transaction Management, Marketing Tools, unlimited Document Storage, lead tracking and excellent support. Wise Agent seamlessly connects technology, people, and business practices to increase productivity, organization, and most importantly make it easy for members to give full service to their clients and build long term relationships.
MORE >
VoicePad to launch TeamPhone at Inman Real Estate Connect NYC
MORE >
activSalesAgent Expands Live Chat Concierge Service to 15 Hours Per Day
activSalesAgent, the premier provider of live chat service for the real estate industries has recently expanded it service hours to 15 hours per day of coverage. activSalesAgent clients now benefit from having a live agent online from 9am to midnight EST from Monday through Friday. activSalesAgent trained professionals don’t take breaks and your website stays live starting at less than $1.54 per hour. “Our goal is to give every company in the real estate industry the ability to implement and execute a chat solution that may appear to only be accessible to large organizations. We become a true extension of our clients’ sales team online,” says Frederic Guitton, Vice President of activSalesAgent. By implementing live chat on their websites, new home builders, REALTORS® and mortgage originators are able to connect with more of their anonymous web shoppers in real time.The majority of web activity takes place during business hours with a slight pickup in the evening hours. By being live until midnight EST activSalesAgent stays live until 9pm on the Pacific coast. This strategy offer activSalesAgent’s clients a turnkey solution to implement live chat concierge service for their websites. Having a great website is a must in today’s environment. While getting a lot of traffic to your site is great it is critical to be able to convert anonymous web shoppers into prospects. With proactive live chat invitations and live chat concierge service a website is converted into a true sales center for Builders and Realtors®. With live chat a web shoppers starts a conversation by simply giving a name. This approach is the way to create a true consumer centric website and yields dramatic results. Many New Home Builders across the United States have hired activSalesAgent as their technology provider for live chat as well as their online sales team. A simple invitation comes up offering assistance and when the web shoppers engages, activSalesAgent’s team of trained professional is there to handle the chats and convert this conversation into a sales opportunity for activSalesAgent’s clients. Happy Chatting! About activSalesAgent: activSalesAgent is the premier live chat solution for the real estate industry. activSalesAgent provides live chat technology and services to new home builders, mortgage companies, real estate brokerages and multifamily housing. With activSite the client is able to benefit from a state of the art chat software solution and with activConcierge, clients benefit for a premier full service chat solution. activSalesAgent’s staff is trained to execute chat conversation that yield the highest conversion into sales opportunity for their clients.  If you would like to learn more about activSalesAgent feel free to visit us online at www.activSalesAgent.com or reach out directly to Frederic Guitton at 321-441-7717 or (800) 945-5551 x 7717.
MORE >
ActivSalesAgent’s Adds Live Chat Feature to Facebook
MORE >