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On the Road Again: Tech Helpline May Be Coming Your Way

August 07 2018

Tech support is often thought of as a kind of necessary evil. You will call upon it when you're stuck, but you probably dread making the call. That makes it hard for many people because we live in a tech-centric world today, which means the importance of tech support is growing, and we're going to need that crucial help at critical times now more than ever.

Fortunately, nearly 50 percent of agents and brokers in North America – more than 600,000 in the U.S. and Canada – have access to Tech Helpline. Now if you have made a call to Tech Helpline before, then you know what I am talking about. We earned the moniker "The Genius Bar of Real Estate" because of our no-nonsense technical advice and warm, friendly, customer service.

When is the last time you called for tech support and felt you were treated by someone who was "warm and friendly"? You get my point. It's why so many Realtor® associations, Multiple Listing Services (MLSs) and real estate brokerage firms discover that of all the benefits they provide their members or agents, Tech Helpline is often their highest praised benefit.

It's also why Tech Helpline has become the #1 tech support service in the real estate industry. Our Orlando, Florida-based staff of professional tech analysts have nearly 300 years of combined IT experience, and we provide support by phone, chat or email, in English or Spanish.

We bet that if you have used Tech Helpline, you found the experience so much better than other Tech Support experiences that it left a lasting impression. If you haven't used Tech Helpline or are not aware of what we offer, Tech Helpline may be coming to a conference or convention near you!

Each year, a small team from Tech Helpline goes on the road to meet with existing customers and seek out new ones. We wanted to share our schedule with you and invite you to meet Tech Helpline face-to-face. Jessica Smith, who manages the integration of Tech Helpline with all of our new customers, will be our chief ambassador. Other Tech Helpline ambassadors will be Marc Zayas and Caitlin Vaught. They all will be taking turns on the road, traveling from August 8 through October 10.

They will all be starting locally, in Orlando, where Tech Helpline is based, at the Florida Realtors Convention & Trade Show and will travel to six more states, as far as Colorado and California.

Here is the schedule for Tech Helpline and the upcoming trade shows and conventions we will attend. If the booth number is currently not available, check back closer to the event date for an update here.

August 8-9
Florida Realtors Convention & Trade Show - Orlando, FL (Rosen Shingle Creek)
Location: Sebastian Foyer

September 12-14
Rise Above Realtor Convention of the Dakotas 2018
Booth #: TBD

September 16-18
North Carolina Realtors Convention and Expo – Wilmington, NC (Wilmington Conv Center)
Location: Jessica will be at Booth #611 on Sunday (9/16) and then at a Help Desk located in the pre-function area of the convention center on Monday (9/17) & Tuesday (9/18)

September 17-18
Wisconsin Realtors® Annual convention
Location: Booth #49

September 25-27
Virginia Realtors® Annual Convention 2018 (Norfolk)
Booth #: TBD

September 26-28
CMLS2018 – Orlando, Universal City, Lowes Sapphire Falls
Booth #: TBD

October 9-11
California Realtor Expo – Long Beach Convention Center, Long Beach, CA
Booth #: TBD

October 10-11
Colorado Association of Realtors – Refresh Expo – Colorado Convention Center, Denver CO
Booth #: TBD

Remember to bring your Tech Helpline questions with you. If Jessica, Marc or Caitlin can't help you directly at the show, they will be able to connect you with one of our Tech Helpline analysts. We hope to see you on the road!

Tricia Stamper is Director of Technology at Florida Realtors®, which owns both Tech Helpline and Form Simplicity.