When Systems Integrate, Agents Win

When we talk about the benefits of our transaction management solution, EZ Coordinator, we often give integrations top billing. Why? Because we can't overemphasize the benefits to agents and brokers.

Benefits of Integration

When we talk about the benefits of integrating technology solutions, there are two factors that are strongest in my mind:

• Data Entry. Who actually enjoys data entry? Not me and probably not you. When an agent is working on several different technology platforms with the same information and those platforms don't "talk" to one another, it requires the agent to enter the same information separately into each platform. This leaves room for errors or inconsistencies and wastes a considerable amount of time.

• Jumping Around. When an agent is constantly jumping between a variety of technology tools, problems abound. First, it's just annoying. Am I right? I mean, you're on a Web-based tool but then you have to open a desktop application or maybe a mobile app – pretty soon, you feel like you're juggling with about seven balls in the air. But beyond the irritation factor, there's the time lost. It takes time to open a new desktop application or cloud-based tool. It takes time to enter your username and password. It takes time to look back-and-forth between all the platforms you have open at once.